Organization Development Network of Western New York

Thinking Out Loud: Diversity Conflict Resolution as an Essential Component of Inclusive Culture Change

Posted in Conflict Resolution, Diversity Facilitation, Programs by Michael Cardus on April 13, 2009

Thinking Out Loud:  Diversity Conflict Resolution as an Essential Component of Inclusive Culture Change


When: May 01, 2009, 09:00AM – 12:00PM
Event Type: Networking/Meetup

New Era Cap160 Delaware Ave. Buffalo, NY 14202 US

* conflict

To attend please contact –

Organizations are successful when people’s talent and effort are aligned to meet organizational goals.  Greater workforce diversity increases organizational complexity and presents a dual challenge of relationship and learning.  On the one hand, it increases potential for misunderstanding and conflict. On the other, it increases the potential for creativity and innovation.   This session will explore an organizational model for accessing diversity as a resource.  We will consider the essential role that effective conflict resolution plays for making diversity work and making it matter.  The session will begin from the assertion that diversity is an organizational resource because it expands talent and perspective, i.e. diversity of thought.  From there, we will think together to address these questions:

– What needs to be in place to access diverse talent and thought and put it to use meeting organizational objectives?
– What’s the connection to to organizational culture, specifically the way conflict is handled?
– What’s different about diversity conflict?  What needs to be recognized to diffuse and resolve diversity conflict effectively?
– What might an effective process for diversity conflict resolution be like?

For a preliminary discussion, see:  Woods, “Thinking About Diversity of Thought



About Susan Woods our presenter:


Susan Woods is a faciliatator, trainer and workplace consultatnt, specializing in diversity and inclusion, labor-management relations and interest-based conflict resolution.  For 25 years, Susan was a Senior Extension Faculty for Cornell University School of Labor and Industrial Relations.  She held many positions over that tenure and was most recently associated with Cornell’s Program for Employment and Workplace Systems (PEWS) with a focus on participatory processes, high performance work organization and interest-based bargaining and Organizational Change Group with a focus on diversity and inclusion and services to support organizational culture change.  She co-directed The Workplace Diversity Network (1992-2002) and collaborated with colleagues at Cornell University on the development of the Organizational Inclusion Assessment.  She has published articles on diversity in Profiles in Diversity Journal, The Diversity Factor, and Linkage Link&Learn Newsletter.  She left Cornell in 2006 to establish Henderson Woods, LLC.  Prior to joining Cornell ILR, Susan taught at Smith College and Western New England College in Massachusetts.  She has a B.A. in Economics from Mount Holyoke College, an M.A. in Economics from Duke University, and an M.S. in Labor Studies from the University of Massachusetts.


image- kevindooley  



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  1. […] Posted in Uncategorized by mikecardus on May 20, 2009 Below is the self-study tutorial on conflict resolution that might be appropriate to post and that those attending last Friday’s meeting might find […]

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