Organization Development Network of Western New York

Creating a Culture Change to Support Conflict Resolution – Susan Woods

Posted in Conflict Resolution, Facilitation, ODN of WNY Members, Programs by Michael Cardus on May 1, 2012

Organizational Development Network (ODN) of WNY

May 2012 Meeting Announcement

“Creating a Culture Change to Support Conflict Resolution”


Susan Woods

Organization Development Network of WNY

Friday, May 11, 2012
8:30 am to 11:30 am (8:30 am to 9:00 am – networking; 9:00 am to 11:30 am – meeting)
New Era Cap, 160 Delaware Avenue, Buffalo, NY 14202
RSVP to Kate Kane at

Parking is available in the New Era visitor’s lot, on the street, or in various lots/ramps located within a block of New Era. Refreshments are available for purchase in the New Era cafeteria on the third floor.


Meeting Overview

An organization’s culture is reflected in how it functions, the unspoken but shared assumptions about how things are done around here that influence behavioral choices and interactions. According to Edgar Schein, culture is reflected not so much in what an organization says about itself, as in how it operates.

Culture is manifested through the values in use.
This session is designed as a facilitated interactive case study simulation to develop an organizational strategy to introduce a collaborative approach to conflict resolution and implement an effective culture change process. The first half of the session will introduce a three phase approach to collaborative conflict resolution and provide opportunity for hands-on experience using the process. The facilitator will then introduce a set of basic concepts for thinking through change strategy. In the second half of the session, we will divide into smaller groups of three or four to identify recommendations for a proposed change strategy. Groups will share and exchange ideas in open discussion.

There’s no one right answer. This will be an opportunity for participants to learn from one another and discuss how this resonates with their own experiences.

Questions to be considered:

1. Why can’t we just announce change and have it happen?
2. How do we introduce new behaviors for day-to-day conflict encounters that support a collaboration approach to conflict resolution?
3. How do we engage others and win buy-in for new approaches?

Program Benefits

Upon completion of this session, participants will:
• Improve their understanding of collaborative conflict resolution
• Consider a three-phase process for conflict resolution
• Explore a basic framework for thinking thorough organizational culture change
• Gain insight by working with colleagues to propose a culture change strategy

Speaker Bio

Susan Woods is a member of the WNY ODN Planning Committee. She is Managing Partner of Henderson Woods, LLC, a local firm specializing in training, facilitation and participatory consulting services in the areas of diversity and inclusion, conflict resolution and labor-management relations. For twenty-five years, she was Senior Extension Faculty with Cornell University School of Industrial and Labor Relations where the major portion of her career was affiliated with the Program for Employment and Workplace Systems, PEWS, and the Organizational Change group.


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