Organization Development Network of Western New York

Emotional Intelligence a Deciding Factor in Organizational Success

Posted in Diversity Facilitation, Organizational Development by Michael Cardus on January 21, 2013

Designing leadership development and team building for engineers, scientists and MBA’s. 

Often it’s easier for them to see value in the quantitative measures of productivity.

It is less easy to value the “soft skills” of communication, building trust, seeking feedback, getting to know their peers, blending conversations about business trends with career aspirations, family and the skill of connecting with others.

The article ‘China’s Secret Weapon’ demonstrates that their competition knows the value of and consistently uses these skills.

“…Our unexpected findings illustrate the secret ingredients of China’s economic success, and a serious threat to America’s ability to compete in the global marketplace: discipline.

American executives averaged 15 points lower than the Chinese in self-management and relationship management—the two EQ skills that have the strongest ties to job performance because they indicate an executive’s ability to use emotions to his/her benefit in managing time, making good decisions, and relating to people.”

Most leaders already know a fair amount about the quality tools that W. Edwards Deming taught to the Japanese. They do not know that the Japanese also use the soft skills more effectively than European and American leaders. Our diversity initiatives have made an impact on helping leaders be more tolerant of those who are different. This article helps get us to the next level of valuing the competitive advantage that these skills bring to the bottom line.

Sometimes I send the article out to participants as pre-reading before our meeting or workshop.

Often citing key findings from the research during our workshop.

Most often I wait a few weeks and send the article out as follow-up reading to encourage a re-commitment to what we learned and agreed was important. I have found this third method best to reinforce long term behavior change in leaders.

Brian R. Pettit is the founder and Principal Facilitator of 3P Associates

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